Going the extra mile

The faster the pace in our lives, the more we take shortcuts to cope. Finding more shortcuts, or making shortcuts on the shortcuts are two solutions.

Controlling the pace of our lives is a third solution. That takes a different kind of flexibility. Sometimes it’s about:

• changing people’s expectations of us,

• changing our expectations of ourselves,

• recognising ahead of time how long something will really take,

• putting in place measures that mean when we do speed up the pace, the risk of crashing is lessened.

Using flexibility thinking, means switching from how and when to do more, to why do more? If working faster at work is desirable because the boss wants more done, ask yourself what you can do that will achieve the same overall result (make your boss look effective to their boss and help the customer to a greater extent) without taking shortcuts to work faster.

Perhaps gather some data from your observations of customer needs and if the volume of basic tasks can be outsourced to the customer as pre-transaction work, that frees you up to provide more meaningful services to the customer. Then everyone wins.

In a home setting, if it gets harder and harder to juggle; working a job, running a house and raising a family, taking more and more short cuts probably isn’t going to cut it (no pun intended). Instead, ask why am I the one doing so much. Who can I empower? Who else has a stake in making this work? Children learning new skills is how they grow as people. Extended family helping out is how they connect to your immediate family. Neighbours exchanging favours eg taking an Amazon delivery on behalf of the person next door, is how communities grow again.

Finally, if the increasing pace of life forces some time cuts elsewhere, switch to multi-tasking – swap dedicated gym workouts for physical house maintenance (painting and moving furniture, mowing the lawn, landscaping, lugging shopping back to your house, repairing stuff).

And if you have to cut time, make sure you shed some time exposed to negative things – listening to excessive or duplicated criticism, watching reality shows that don’t teach you something, or counselling people who aren’t going to change.